Quality Function Deployment (QFD) and House of Quality (HOQ)
QFD Can Help to Create a Robust Request for Proposals
Quality Function Deployment QFD is process or set of tools used to define the customer requirements for product and convert those requirements into engineering specifications and plans such that the customer requirements for that product are satisfied. QFD aims at translating Voice of Customer into measurable and detailed design targets and then drives them from the assembly level down through sub-assembly level, component level, and production process levels. QFD helps to achieve structured planning of product by enabling development team to clearly specify customer needs and expectations of product and then evaluate each part of product systematically. Key steps in QFD : Product planning : Translating what customer wants or needs into set of prioritized design requirements. Setting targets for improvements and for achieving competitive edge.
What Is Quality Function Deployment (QFD) and Why Do We Use It?
Yet, it is a powerful tool to design processes or products according to customer requirements. Quality function deployment is abbreviated as QFD. Once information about customer expectations has been obtained, techniques such as quality function deployment can be used to link the voice of customer directly to internal processes. QFD is not only a quality tool but also an important planning tool.
The model aids in translating customer needs and expectations into technical requirements by listening to the voice of customer. Although it might sound like a newfangled testing methodology, Quality Function Deployment QFD has a year track record as a method for putting customer needs first throughout the entire product development process. Focusing consistently on customer desires, QFD ensures these are consistently considered during both the design process and various quality assurance milestones throughout the entire product lifecycle.