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Book report book raving fans

Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business.
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Three Simple Ways to Implement “Raving Fans” Customer Service

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How to Create Raving Fans

With well over a million copies sold, Raving Fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. Written in the parable style of The One Minute Manager, this brilliant, simple story teaches readers how to define a vision, learn what their customers really want, institute effective systems, and make Raving Fan Service a constant feature. Globalization has created a service crisis that has left a wake of disillusioned customers around the world. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans. Ken Blanchard , one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, The One Minute Manager , and more than 60 other books whose combined sales total more than 21 million copies.
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How to Create Raving Fans

We use cookies to give you the best experience possible. Don't use plagiarized sources. The Area Manager is taken to a department store, grocery store, manufacturing plant and a gas station where he learns from Charlie and the store managers regarding how to make raving fans. The main ideas in the book are the three secrets to creating raving fans.
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Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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